Catalyst Family · Conversational Commerce
Turn conversations into commerce.
Customers do not shop in perfect workflows. They ask questions, change their minds, request alternatives, switch languages and expect businesses to remember context.
Catalyst Convert is being designed around that reality.
Conceptual flow
IllustrativeCustomer asks in their own words
Need, context and intent interpreted
Relevant catalog items surfaced
Options compared, choice confirmed
Delivery details and payment arranged
Structured order created
See Catalyst Convert in action
The customer simply asks for what they need. Catalyst Convert understands the request, asks only what is missing, checks live commerce context, and moves the journey forward — without turning messaging into a form.
Not a form. Not a script. A guided commerce conversation.
Costume Store · Catalyst Convert
Messaging channel · assisted by AI
Today
Order snapshot
From the illustrative journeyThe conversation stays human. Product, stock, sizing, fulfillment and order state stay structured.
The scenario above is illustrative product storytelling. It shows the workflow Catalyst Convert is being designed around; it is not a live demonstration and does not indicate commercial availability or measured performance.
01
Catalyst Convert is designed to support natural customer dialogue — across languages and different conversational styles. Customers can ask in their own words, follow up, clarify or change direction, and the conversation is intended to stay coherent throughout.
Illustrative experience
The examples below illustrate the concept Catalyst Convert is being designed around. They are not recordings of the product and do not represent measured performance.
Illustrative experience
Concept · not liveCustomer message
عندكم شي حق ولد عمره ٥ حق Book Day؟
Illustrative interpretation
Product discovery
Search the connected catalog for age-appropriate Book Day options
Illustrative experience
Concept · not liveCustomer message
Show me something similar but less expensive.
Illustrative interpretation
Product discovery
Propose comparable alternatives below the previous price point
02
Using connected merchant catalog information, Catalyst Convert is being built to match customer needs to relevant products, recommend suitable options and propose alternatives when the first choice is unavailable or not quite right.
Interpret needs and map them to catalog items.
Suggest relevant products based on the conversation.
Offer substitutes when availability or fit changes.
03
The journey Catalyst Convert is designed to orchestrate — from the first message to an order awaiting confirmation.
04
AI handles normal interactions, while business users stay in control. Catalyst Convert is designed so teams can monitor conversations, intervene when needed, take over a conversation entirely and hand it back to automation when appropriate.
05
Catalyst Convert is being designed to connect with the platforms businesses already use. Planned integrations include:
Integrations and availability may depend on provider approval, configuration and regional availability. Listed platforms are planned integrations and do not imply partnership or endorsement.
Catalyst Convert is currently being developed by Catalyst Global Trading and Technology. It is not yet commercially available.
